Find a set of instructions or another type of technical document that is easy to use. Identify specific characteristics of the document, including...

Find a set of instructions or another type of technical document that is easy to use. Identify specific characteristics of the document, including any persuasive elements that make it usable. What characteristics make it unusable? In a memo to your instructor, define specific changes that you would make in revising the document. Submit both examples along with your memo.