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FolkTechnology Call Centres Of The Future Having established itself as the call centre capital of the world, salaries are now increasing in India,
Read the articles on Call Centres of the Future as an attached file and the Harvard Business Review - James L. Heskett et al. Putting the service-profit chain to work. Harvard Business Review, March-April 1994, 164-174.- Frances X. Frei. Breaking the trade-off between efficiency and service. Harvard Business Review, November 2006, 84(11), 92-101.Also available at http://www.ahrenstech.com/cms/site_files/staging/documents/FourThingsServiceOrganizations.pdfDescribed in 100 words what your take away is from reading all the articles. In other words, describe what you have learnt that you did not know before. Your answer should succinct but meaty. Please don't provide a plagiarized answer and your answer should be based on these 4 articles. Thank you.
