For each of the following activities, identify whether the costs incurred should be allocated to the prevention, appraisal, failure (internal,...

For each of the following activities, identify whether the costs incurred should be allocated to the prevention, appraisal, failure (internal, external), or intangible costs category:

a. Customer inquiries about incorrect billing statement.

b. Maintenance technician is unable to gain access to customer's premises during a service call because the service is not being performed when scheduled and no one notified the customer .

c. Workers check/test their work before allowing it to leave their work area.

d. Management carries out a quality system audit.

e. The accounts department is having difficulty obtaining monthly figures from the production department.

f. A customer's purchase breaks because of inadequate training in the use of the item and must be replaced .

g. Management must deal with written complaints from a customer about continuous poor service.

h. A technician keeps an appointment after driving across town to pick up equipment from an outside supplier upon finding it out of stock in his own warehouse.

I. An instruction manual and set of procedures are developed for maintaining a new pieces of equipment.

j. The company conducts a survey of customer requirements.