For the Village Volvo case complete the following: Describe the service package. How are the five I's of a service operation are illustrated by

For the Village Volvo case complete the following:

Describe the service package.

How are the five I’s of a service operation are illustrated by Village Volvo?

Perform Porter’s five forces analysis for the auto repair industry.

What are the service qualifiers, winners and losers for Village Volvo? (one example of each)

Prepare a service Blueprint for Village Volvo. What are the fail points? Give one improvement example to reduce/eliminate failures for each fail point.

Please scroll down to read 2.1 Village Volvo case.