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Here is the discussion question. Attached is the book that the answer comes from.

Discuss how instant messaging and videoconferencing influences communications components as illustrated in the transactional model on page 104 of your textbook.

Explain when would it be appropriate to use instant messaging in the workplace. Provide an example. Determine the benefits and the challenges.

Justify when videoconferencing be appropriate in the workplace. Provide an example. Explain the benefits and the challenges of this approach.