For years abc copier, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its nearest competitor. however, over the years, abc seldom asked customers fo

For years abc copier, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its nearest competitor. however, over the years, abc seldom asked customers for feedback. so when some of abc's competition responded to customers' needs and started offering copiers with new features (such as wireless printing from laptop and tablet computers), abc lost much of its market share. abc's system is best described as