From the case study, if you had been a customer at the newly refurbished Downtown Hotel, propose three things that could be done to make you feel...

From the case study, if you had been a customer at the newly refurbished Downtown Hotel, propose three things that could be done to make you feel safer the next time you stay there. Imagine that you could create the perfect servicescape for a family-style restaurant.  Using the elements of temperature, smell, sound, light, color, furnishing, and space, describe your establishment and explain how this relates to the family-style restaurant concept.