gement Task 1 a) Explain flowchart and draw a set of flowchart to login into Facebook? b) Explain about Brainstorming? Task 2 a) Define total quality?...

Quality Management

Task 1

a) Explain flowchart and draw a set of flowchart to login into Facebook?

b) Explain about Brainstorming?

Task 2

a) Define total quality?

b) Differentiate between internal failure costs and external failure costs.

c) Why does benchmarking fails? Explain at least 4 reasons and your answer with the support point.

d) Can you draw and explain the concept of fish bone/Ishikawa diagram?