Hello:from the chapter 9 of the book contemporary business communication scot ober: i need bad news massages: exercise 14 pag.337 refusing a claim-no...

Hello:from the chapter 9 of the book contemporary business communication scot ober:i need bad news massages:1. exercise 14 pag.337 refusing a claim-no refund. Please a need a lettler refusing a claim-no refund answer lettler2. exercises 19 pag. 339 bad news announcement-no renewal. this Announcement should be writen in mwmorandum format. please tell me if you can have this exercises and answer my lettler. thank you Irina