Hello I had just bought my 39.95 prescription for one month. I was charged on my card, but I cannot see some documents. The document I wanted to see...

Hello I had just bought my 39.95 prescription for one month. I was charged on my card, but I cannot see some documents. The document I wanted to see had led me to buy one month of this membership. When I went back to see the document after I purchased the membership, it still says I have to buy a membership. I am already logged on to my account with the membership, so I don't understand why I can not see this document.