Hi I am Ravi , I am doing Masters in Business Administration, i have a subject of Business Research ,, it is very difficult to me to understand the

Hi I am Ravi , I am doing Masters in Business Administration, i have a subject of Business Research ,, it is very difficult to me to understand the topics in that ,, much more important topic is   Research Proposal in business . we have to submit a research proposal report for this subject , and in part of this topic we have to cover sub-topics like 1 introduction ( Formulate  problem and Formulate research question and purpose of research ) i have taken my research in How TO IMPROVE CUSTOMER SATISFACTION IN AIRLINE INDUSTRY

please help me with is with examples

Thank you  

Please