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How are U.S. multinationals trying to introduce total quality management (TQM) into their operations?
How are U.S. multinationals trying to introduce total quality management (TQM) into their operations? Give two examples. Would a U.S. MNC doing business in Germany find it easier to introduce TQM concepts into German operations, or would there be more receptivity to them back in the United States? Why? What if the U.S. multinational were introducing these ideas into a Japanese subsidiary?