Human Resources

mployee management and human resource management in the company are critical strategic components in a successful business management process (Armstrong and Michael, 2006). Human capital management, the ability to manage the human resources of the company effectively and efficiently will establish the quality of human contribution towards company’s goal attainment (Collings, D. G., & Wood, G., 2009). The process of fitting the human resources and need in the company will also be very critical for business. Therefore for a company such as Wells Fargo and Company to thrive in its banking business, it must have quality human resources so as to participate productively in the banking industry (Laura J. k and Katherine, C., 2016).

Needs Assessment

            Needs assessment involve the human resource function of a company where it tries to identify the gap or deficiency that exists within its human resource structure (Altschuld, et al., 2010).It’s the process of trying to improve the employee contribution towards the business functions through identifying the actual human resource required and obtaining the necessary human resource or improving the available human resource available to suit that particular requirement. The employee needs assessment needs at Wells Fargo and Company is as follows.

Employee Functions

            The employee services at Wells Fargo and Company includes the general departments within the company. The public departments within the company include the finance and accounting, business development, marketing, human resource management, customer service and system engineering. The finance and accounting focus is the financial management and reporting at Wells Fargo. The business development sector oversees research and developmental activities at the bank. The marketing division of Wells Fargo aims at marketing the products which improve sales within the organization. The Human Resource department of Wells Fargo entails staffing the corporation, insurance needs of employees, and other human resource functions. The customer service department focal points include customer issues at the enterprise. Systems Engineering department focuses on the digital system management of the business’s operations.

Training Needs

            The training requirements at Wells Fargo Company are currently revolving around the technical and computerized approach of doing business. The training requirements go further to touch on how to manage the electronicmethod of doing the banking industry being aware of the high risks involved with digital operations such as fraud, systems hackings, viral computer attacks, etc.

Employment Opportunities

            The employment opportunities at Wells Fargo Company based on the employee functions listed above i.e. the job requirements based on the knowledge, skills, and expertise at the particular job role. The job's requirements for Wells Fargo Currently categorized as tellers, personal Bankers, phone Bankers and Mortgage Consultant.

Employment Needs

            Employment needs at Wells Fargo and Company entail the employees’ requirements, and expectations from the company e.g. regarding skill development, position development, compensation, etc. The employment needs at Wells Fargo and company are currently majoring on promotional requirements by the employees.

Job Description

Teller

    Bank Tellers at Wells Fargo and Company carries out the general banking activities of managing deposit and withdrawal operations of the bank.Tellers at Wells Fargo and Company are expected to possess the following knowledge and skills

•          Basic Accounting, Cash counting, and Cash recording.

•          Communication and Listening Skills.

•          Computer Skills.

•          Customer Service Skills.

•            Excel at multi-tasking knowledge and expertise.

The Job Functions of a Teller at Wells Fargo and Company include the following:

•    Processing transactions for clients to assist them to manage their investments

•    Formulating plans to make financial services more convenient for clients

•    Directing customers to Bankers or other Wells Fargo partners.

•    Debiting and crediting customers’accounts.

•    Carrying out account reconciliations

Personal Banker

            Personal banking at Wells Fargo and company referred to as consumer banking. This job function entails offering banking products and services to the customers. It involves personal goods and services to the customers. Personal Bankers at Wells Fargo and Company are expected to possess the following knowledge and skills or possess knowledge and skills in the following areas:

•    Communication and Listening Skills

•    Computer Skills using various systems.

•    Customer Service Skills.

•    Accounting and finance knowledge and expertise.

•    Accounts management.

•    Pension Schemes

•          Insurance

•          Credit Management

•          Taxation

The job functions of a personal banker at Wells Fargo and Company

•    Provide expert service to customers in the following areas: credit issuance and management, account management and creating awareness on customized banking products and services.

•    Providing customized financial products and services to help customers meet their specific financial needs such as on mortgages, insurance, and retirement benefit schemes

                The Wells Fargo and Company’s Needs Matrix Assessment

 Job Description for Job 1 of 2

Name of Job Description Designer:  Valerie Pitts

Administrative Information

Job Title: 

Bank Teller

Date: 

05/30/2017

Department: Customer Service

Position Reports to: Lead bank Teller

FLSA Classification: 

Full-Time or Part-Time Position: Full Time

Job Information

1. Primary Purpose: Briefly state the purpose of the job in 2-4 sentences.

The purpose is to build and retain lifelong customers while satisfying their financial need. While helping our customers succeed successfully, we are fulfilling Wells Fargo vision.

2. Primary Duties and Responsibilities: In bullet format, list primary duties and responsibilities of the job using present tense action verbs, in order of importance and with percentage of time spent on each duty / responsibility. If this is a management level position, include supervisory and budget responsibilities.

Processing transactions for clients to assist them to manage their investments

•    Debiting and crediting customers ‘accounts. 30% of daily time

•    Directing customers to Bankers or other Wells Fargo partners. 30%

•    Formulating plans to make financial services more convenient for clients 20%

•    Carrying out account reconciliations 20%

3. Required Education & Certifications: List required education level or certifications.

High School Diploma

4. Preferred Education & Certifications: List preferred education level or certifications.

High School Diploma Associates Degree in Finance

5. Required Experience & Skills: List required experience and skills.

•          1 year of experience with interaction with customers

6. Preferred Experience & Skills: List preferred experience and skills.

2 years’ experience

•          Communication and Listening Skills.

•          Computer Servicing Skills

•          Basic Accounting, Cash counting, and Cash recording.

•          Ability to interact with stay positive with all consumers.

•          Must have experience in excelling in a fast-paced environment while exceeding goals.

Excel at multi-tasking knowledge and expertise

7. Background Check Requirements: List all background check requirements for this position.

·         Finger Prints

·         Credit Checks

·         Reference Checks

·         Background Checks

8. Employment Screening Requirements: List all pre-employment skills testing associated with this position.

Bank Teller Assessment Tests

9. Working Conditions: List type of work environment (Office or Home), percentage of travel time required or any other relevant working or safety conditions.

Must be able to stand for long periods of time. Must be able to work weekends and some holidays

Job Description for Job 2 of 2

Name of Job Description Designer:  (Valerie Pitts)

Administrative Information

Job Title: 

Personal Banker

Date: 

May 30, 2017

Department: Personal Banking

Position Reports to: 

Branch Manager

FLSA Classification: 

Full-Time or Part-Time Position: Full Time

Job Information

1. Primary Purpose: Briefly state the purpose of the job in 2-4 sentences.

Purpose is to build and maintain lifelong relationships with consumers and small businesses. Purpose is to provide leadership in our current culture which promotes customers receiving financial gains and helping employees evolve into their career.

•          2. Primary Duties and Responsibilities: In bullet format, list primary duties and responsibilities of the job using present tense action verbs, in order of importance and with percentage of time spent on each duty / responsibility. If this is a management level position, include supervisory and budget responsibilities.

•          Account Management 50%

•          Investment Banking 20%

•          Credit Management 10%

•          Originating Loans 20%

3. Required Education & Certifications: List required education level or certifications.

High School Diploma

4. Preferred Education & Certifications: List preferred education level or certifications.

High School Diploma

5. Required Experience & Skills: List required experience and skills.

One year experience offering products and services to consumers to fit their needs. One year of interaction with the consumer

6. Preferred Experience & Skills: List preferred experience and skills.

•          Service Skills

•          Pension Schemes

•          Experience in Financial Services Industry

•          Experience in positively interacting with displeased customers

•          Knowledge of Accounting and Finance

•          Communication and Listening Skills.

•    Computer Skills using various systems.

•    Customer Service Skills.

7. Background Check Requirements:

·         Credit Checks

·         Finger Prints

·         Reference Checks

·         Background Checks

8. Employment Screening Requirements.

Wells Fargo Personal Banking Assessment Test

9.    Working Conditions:

·         Ability to work weekends and holiday

·          Safe Act