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QUESTION

Human resources

Manager's Hot Seat #7: "Listening Skills: Yeah, Whatever"

View the above Manager's Hot Seat available in the Course Documents tab, read and work through all tabs (Profiles, References, Scenario, Dossier). 

Profiles: Pilar Grimault - Manager, Miguel Valentino is the employee who is called into Pilar's office regarding client complaint Harassment

References: The Communication Process, Active Listening Processes, Communication Networds, IP

Scenario: View the Meeting video, afterthoughts, assessment

Dossier: Emails and Letters, Voicemail message to Miguel harassment, etc

write a brief paper  (approx 1 page) grading the manager, Pilar, on her management skills, techniques and overall performance. Include concrete instructions on how you'd do it differently or better.

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Files: iya2mlmyl1.doc
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