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Manager's Hot Seat #7: "Listening Skills: Yeah, Whatever"
View the above Manager's Hot Seat available in the Course Documents tab, read and work through all tabs (Profiles, References, Scenario, Dossier).
Profiles: Pilar Grimault - Manager, Miguel Valentino is the employee who is called into Pilar's office regarding client complaint Harassment
References: The Communication Process, Active Listening Processes, Communication Networds, IP
Scenario: View the Meeting video, afterthoughts, assessment
Dossier: Emails and Letters, Voicemail message to Miguel harassment, etc
write a brief paper (approx 1 page) grading the manager, Pilar, on her management skills, techniques and overall performance. Include concrete instructions on how you'd do it differently or better.