I need 2-3 pages only. Please see the attached document.

*For Ultimate Professor only*

I need 2-3 pages only. Please see the attached document. Take a look at the table of contents and address the section labeled IT Support Systems. Address the four sub sections underneath that section. Please please please ensure that the portion you add is grammatically correct and plagiarism free. Be sure to address that section only. Also be sure to update the references section with whatever sources you use.

Assignment

You have convinced the management team that a phone-based solution is not the most appropriate solution. Your recommendation is to set up a self-service-based support environment. Take this opportunity to prepare a report for the management team describing what self-service support entails and how a Web-based solution can be implemented to meet the request. Include a discussion about the tools that are available with Web-based support and how real-time assistance differs from delayed assistance and is implemented in a Web-based solution.

Also, as a very important tool involved in any help desk environment, but arguably more important in a self-service support environment, describe what a knowledge base is and how it plays an integral part in any help desk application.

Add the discussion about self-service applications, tools available in Web-based solutions, real-time and delayed assistance, and how important a knowledge base is in the help desk environment to the section titled IT Systems Support. Name the document IT225_<First and Last Name>_IP3.doc.