I need 2-3 pages only. Please see the attached document.

*For Ultimate Professor only*

I need 2-3 pages only. Please see the attached document. Take a look at the table of contents and address the section labeled "Performance Management". Address the two sub sections ( There are actually 3 section that requires addressing: Physical security, Network Infrastructure/security, and Application Infrastructure/security)underneath that section. Please please please ensure that the portion you add is grammatically correct and plagiarism free. Be sure to address that section only. Also be sure to update the references section with whatever sources you use.

Assignment

Key Assignment

The management team likes the information and the work performed in setting up the Help Desk. Up to this point, you have been able to provide them with valuable information:

• Roles and responsibilities
• Tools and technologies
• IT systems support
• Processes and problem resolution

The management team is comfortable that the service level agreements can be met with respect to things they can control, namely employee performance and knowledge base quality. They are, however, concerned that because the majority of the help desk support infrastructure is based on Web-based self-service, an outage on the Web site could lead to missed service levels.

Describe what can be done to ensure the security and availability of the Web-based infrastructure and what the company can do to keep the help desk running in the event of a Web site outage (business continuity). The discussion about security should focus on 3 levels:

• Physical security
• Network infrastructure/security
• Application infrastructure/security

Add the discussion about security and business continuity to the section titled Performance Management.

At this point, the Key Assignment template is complete. The following sections should be completed, and be sure to incorporate any feedback received from the instructor and peer reviews:

• Title page
• Table of contents (updated to reflect correct page numbers)
• Roles and responsibilities
• Tools and technologies
• IT systems support
• Processes and problem resolution
• Performance management
• References

Name the document IT225__Final.doc.