I need a report for 300words reflection on a chapter below these are the slides without by your own words Definitions of Quality The measures of...

I need a report for 300words reflection on a chapter below these are the slides without by your own words

Definitions of Quality The measures of quality:

-Functional

-Design-related

-Aesthetics

•Conformance to agreed requirements (Crosby) 

•Fitness for purpose/use (Juran)

•Conformance to specification

Why is Quality Important?

•Quality is not negotiable

•Quality is all-pervasive

•Quality increases productivity

•Quality leads to better performance in the marketplace

•Quality means improved business performance

•The cost of non-quality is high

•Quality is a way of life

Importance of Quality

Four level model

•Inspection 

-After then event screening - Detection based

•Quality Control 

-Introductionof basic systems - still Detection Based

•Quality Assurance

-Development of complex systems - Prevention based

•Total Quality Management...

-Development of culture - People based

INSPECTION

Lowest level of quality development

•Key product characteristics examined 

-Compared to known standard

-Lackof ownership

-Afterthe event

-Lackof feedback to source

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•Inspection will not provide any basis for process improvement

•Debatable if it provides an effective screening against defects reaching the external customer

QUALITY CONTROL

The second level of quality development

•Implied use of control systems

-Raw materials, drawing issues, inspection reports

•Development of inspection procedures

-Calibration, limited quality audits

-Use of basic QM tools

•Defect recording and analysis

•Qualitycosts still unknown

-Limited use of operator self inspection

•Still largely based on goods inwards inspection

-Reliance on inspection to catch non-conforming work

quality assurance :

Third level of quality development

•Represents a shift from detection to prevention

•Planned and systematic actions defined

-Existence of mature quality system

-Greateruse of QM tools - SPC, QFD, FMEA

-Knownlevels of quality performance and costs

-ISO9000 or major customer approval

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Most mature manufacturers at this level

total quality management :

Represents the most advanced stage of quality development

•A Management philosophy

•Application of QM to all aspects of business

-Focused on the requirements of the customer

-Recognizesthe importance of suppliers

-Companywide approach

•Continualimprovement

•Integrationof all quality systems and procedures

•Developmentof organizational culture

DEVELOPING TQM:-

•Organizing

•Systems and techniques

•Measurement and feedback

•Changing the culture

TQM principles:-

•Internal customer supplier relationship

•Continuous Improvement

•Teamwork

•Employee participation/development

•Training and education

•Suppliers and customers integrated into the process

•Honesty, sincerity and care

•Why Quality is important?

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•Discuss the quality development model - think about examples represent each of the four levels

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•What are the key elements of TQM?