I need one bad news messages lettler and bad news memorandum format. exercise 14 refusing a claim-no refund lettler pg. 337 2. exercise 19 bad news...

I need one bad news messages lettler and bad news memorandum format.1. exercise 14 refusing a claim-no refund lettler pg. 3372. exercise 19 bad news announcement-no renewal memorandum pg. 339from contemporary business communication book / 7 edition