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If you are ensuring that a bad video card is installed the first I would do is take a known working video card and stick it in the slow of the broken video card, to ensure that the module is working a

If you are ensuring that a bad video card is installed the first I would do is take a known working video card and stick it in the slow of the broken video card, to ensure that the module is working and active. If it is, then I'd try to reinstall the "broke" video card and see what errors I get if any after giving it a fresh install. "When you first start up the system, you hear a series of beeps. UEFI/BIOS cannot detect a video card. Make sure the card is securely seated. The video slot or video card might be bad" (Andrews, J., Dark, J., & West, J., 9-5c). Some things I would think about is are the drivers up to date?  Are the cords secured properly?

To ensure that the video card is properly installed the first step is to consult the manufacturers directions. Ensure that the video card is one that will fit the motherboard via the correct available slot. You want to ensure that the slot which you are installing the video card into is enabled within UEFI/BIOS. As you will always do when working inside of a computer, wear an ESD strap, power down the computer, unplug the computer, and then press the power button to remove any standby juice before taking the tower case off. The next step is to locate the video card slow and if necessary, remove the faceplate so that the video card ports can have access. After you inside the video card into the appropriate slot, you want to screw it in (if necessary) and plug in any and all cords. Do a quick check of the computer to ensure it's put back together properly and power it on. At this point, it should boot up and you will need to install the necessary drivers and adjust the settings as necessary.

At the end of the day just don't give up. Work hard and do your best to help your client resolve the problems that he is having. "Do all things without grumbling or questioning, that you may be blameless and innocent, children of God without blemish in the midst of a crooked and twisted generation, among whom you shine as lights in the world" (Philippians 2:14-15). 

References:

Andrews, J., Dark, J., & West, J. (2017). CompTIA A guide to IT technical support. Boston: Cengage Learning.

Holy Bible ESV  (Philippians 2:14-15). 

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