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Imagine that you, as a consultant for a company specialising in risk communication, have been approached by DEFRA (the Department for Environment,

Imagine that you, as a consultant for a company specialising in risk communication,have been approached by DEFRA (the Department for Environment, Food andRural Affairs) who are seeking advice and ways to improve their communication ofrisks in a number of fields.The Department has arranged a public meeting with local residents and otherconcerned stakeholders in relation to the proposed siting of a controversial newpetro-chemical plant. The civil servants involved ask you to give them a workshopon communication strategies that they might use at the meeting. What would youradvice be?

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