In a low bandwidth, high latency network, there are three types of service: VOIP phones, Web services, 3. Email.

3. Email.

a) As congestion increases, please describe two issues for users of each of the services.

b) Please describe the user's expectation of each service, and how each service's data ought to be prioritised on the network.

c) Please describe one extra method for each service that can be used to provide services that meet user expectation.

d) Please briefly describe one way to identify that congestion is causing problems for users.