In this analysis, we will examine queuing theory and apply it to wait times at a call center. Review the discussion and sample problem. Srivastava, T. (2016). Operational analytics case study for fres

In this analysis, we will examine queuing theory and apply it to wait times at a call center.

Review the discussion and sample problem.

• Srivastava, T. (2016). Operational analytics case study for freshers: Call center optimization (Links to an external site.). Analytics Vidhya. Retrieved from https://www.analyticsvidhya.com/blog/2016/04/operational-analytics-case-study-freshers-call-center-optimization/

Now we will perform an optimization using the same methodology but with different values. Use the values below call_center [Excel file] attached and perform the optimization.

1. You need to submit your work in two parts, the Excel spreadsheet with the queuing model developed. 

2. You also need to submit a word document with a one-page summary of your findings. The word document should be formatted for APA style, so you need a cover page, your work should be double spaced and a reference page. Any resources used should be cited within your summary.