IT 284 Entire Course

This archive IT 284 Entire Course includes following files:

  1. IT284 Entire Course A+ Study Guide.doc
  2. IT284 Week 1 Assignment - Defining Computer Support.docx
  3. IT284 Week 1 CheckPoint 1 - The Customer Service Model.docx
  4. IT284 Week 1 CheckPoint 2 - Computer Support Dependencies.docx
  5. IT284 Week 2 CheckPoint - Communication Techniques.docx
  6. IT284 Week 2 DQ 1.doc
  7. IT284 Week 2 DQ 2.doc
  8. IT284 Week 3 Assignment - How to Communicate.docx
  9. IT284 Week 3 CheckPoint - Using an ARS.docx
  10. IT284 Week 4 CheckPoint - Defining the Customer.docx
  11. IT284 Week 4 DQ 1.doc
  12. IT284 Week 4 DQ 2.doc
  13. IT284 Week 5 Assignment - The Needs of Customer and Customer Sup.docx
  14. IT284 Week 5 CheckPoint - Operational Differences.docx
  15. IT284 Week 6 CheckPoint - Using Technology With Voice.docx
  16. IT284 Week 6 DQ 1.doc
  17. IT284 Week 6 DQ 2.doc
  18. IT284 Week 7 CheckPoint - Phone Etiquette.docx
  19. IT284 Week 7 Collaborative Assignment - On and Offsite Support Strategies.docx
  20. IT284 Week 8 CheckPoint - Dissecting the Problem.docx
  21. IT284 Week 8 DQ 1.doc
  22. IT284 Week 8 DQ 2.doc
  23. IT284 Week 9 Capstone CheckPoint - Establishing Seamless Support.docx
  24. IT284 Week 9 Final Project - Handling Difficult Customers.docx
  25. IT284 Week 9 Final Project - Handling Difficult Customers.ppt
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