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IT 284 Entire Course
This archive IT 284 Entire Course includes following files:
IT284 Entire Course A+ Study Guide.docIT284 Week 1 Assignment - Defining Computer Support.docxIT284 Week 1 CheckPoint 1 - The Customer Service Model.docxIT284 Week 1 CheckPoint 2 - Computer Support Dependencies.docxIT284 Week 2 CheckPoint - Communication Techniques.docxIT284 Week 2 DQ 1.docIT284 Week 2 DQ 2.docIT284 Week 3 Assignment - How to Communicate.docxIT284 Week 3 CheckPoint - Using an ARS.docxIT284 Week 4 CheckPoint - Defining the Customer.docxIT284 Week 4 DQ 1.docIT284 Week 4 DQ 2.docIT284 Week 5 Assignment - The Needs of Customer and Customer Sup.docxIT284 Week 5 CheckPoint - Operational Differences.docxIT284 Week 6 CheckPoint - Using Technology With Voice.docxIT284 Week 6 DQ 1.docIT284 Week 6 DQ 2.docIT284 Week 7 CheckPoint - Phone Etiquette.docxIT284 Week 7 Collaborative Assignment - On and Offsite Support Strategies.docxIT284 Week 8 CheckPoint - Dissecting the Problem.docxIT284 Week 8 DQ 1.docIT284 Week 8 DQ 2.docIT284 Week 9 Capstone CheckPoint - Establishing Seamless Support.docxIT284 Week 9 Final Project - Handling Difficult Customers.docxIT284 Week 9 Final Project - Handling Difficult Customers.ppt
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