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IT 284 Week 1 Assignment Defining Computer Support

This file IT 284 Week 1 Assignment - Defining Computer Support contains overview to this task:

Write a 700-word paper in response to the following: You are a support technician manager building a help desk team. Your primary operation is to provide customers with service for hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly hired employees. Your paper must include the following:

The different levels of customer service The role of a support technician Methods and tools required to support consumers Distinctions between internal and external users and their requirements Current trends in computer support.
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