QUESTION

# IT 284 Week 3 CheckPoint Using an ARS

In this work IT 284 Week 3 CheckPoint - Using an ARS you will find solution to the following task: "Write a 200- to 300-word response to the following: The use of an automated response system (ARS) enables problem identification by directing a customer to appropriate support services. Identify the advantages and disadvantages of using such a system. Include the perceptions of the employee and customer when forced to use an ARS. How does an ARS affect the quality of support services? What other technologies may be used to facilitate computer support? How are these other technologies important?"

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