IT 284 Week 7 CheckPoint Phone Etiquette

In the file IT 284 Week 7 CheckPoint - Phone Etiquette you will find solution to the following task: "Write a 200- to 300-word response to the following: Effective telephone communication is an expected attribute in any computer support organization. Discuss best practices used in pregreeting, greeting, conversation, and closing that facilitate a successful call. In addition, identify the proper uses of phone functions and how they assist computer support specialists in resolving problems."