IT 284 Week 9 Final Project Handling Difficult Customers.ppt

This presentation IT 284 Week 9 Final Project - Handling Difficult Customers contains overview to this questions:

Resource: Appendix A

Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common behaviors and address how you would resolve each using the following concepts:

  1. Consumer emotions
  2. Ownership strategies
  3. Self-control strategies
  4. Adaptation
  5. Mistaken customers
  6. Problem customers

Write a 1,050- to 1,400-word paper identifying the significance of each of concept and the possible challenges that may arise during the resolution process.

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