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IT CALL CENTER requirement in terms of ( user, application, device and network ) For a high tech IT call Center, what can be considered considering u...

IT CALL CENTER requirement in terms of ( user, application, device and network )For a high tech IT call Center, what can be considered considering u starting it from scratch. The IT call Center should accomodate latest technology and capacity to add more for another 5 years in future. What can added into requirement overall and individually keeping in mind the ( user, application, device and network )

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