Kaplan CM310/ Kaplan CM310 All Quiz New (2015)

Question 1. Question: According to the text, when it comes to managing conflict, most people:

A) need to “learn” conflict skills

B) are intuitively skilled

C) take classes on conflict so they are exceptionally skilled

D) will confront any issue that arise

E) are not influenced by their families of origin

Points Received:

2 of 2

Comments:

Question 2. Question : Which of the following is NOT an essential feature of Wilmot and Hocker’s definition of interpersonal conflict?

A) an expressed struggle

B) independence

C) incompatible goals

D) scarce resources

E) interference

Points Received:

2 of 2

Comments:

Question 3. Question: Terry and Pat have been in a committed romantic relationship for the last five years. Both an increased intensity and frequency of conflict have characterized their relationship. Recently both of them have become less invested in the relationship and have sought out others to fulfill some of their needs for affection, inclusion, and control. Basically, they don’t rely on each other for much and have come to expect less and less from each other. Terry and Pat’s choices reflect which of the five features that contribute to destructive conflict.

A) Escalatory spirals

B) Avoidance patterns

C) Retaliation

D) Inflexibility and rigidity

E) A competitive system of domination and submission

Points Received:

2 of 2

Comments:

Question 4.Question : Suki and Laura are best friends. Laura feels betrayed because Suki is so caught up in her new relationship with her boyfriend that she doesn’t appear to have time for Laura. In this instance, the conflict is fueled by:

A) interdependence.

B) perceived incompatible goals.

C) low self-esteem.

D) avoidance of the issues.

E) perceived scarce resources

Points Received:

2 of 2

Comments:

Question 5. Question : A spiral that moves only in one direction – upward and onward – is an example of a(n) ______________ spiral.

A) devitalized

B) regressive

C) progressive

D) escalatory

E) aggressive

Points Received:

2 of 2

Comments:

Question 6. Question : Which of the following is a potential benefit of conflict for interpersonal relationships?

A) Partners increase understanding of each other.

B) One partner can prove how right s/he is.

C) You never need to look at another person's point of view.

D) The relationship can end and you can be free to pursue other goals.

E) Participants can figure out why the other is wrong.

Points Received:

2 of 2

Comments:

Question 7. Question : According to your text, __________ criticize more than __________.

A) adults/children

B) men/women

C) women/men

D) students/teachers

E) friends/romantic partners

Points Received:

2 of 2

Comments:

Question 8. Question : Wilmot and Hocker discuss several benefits of improving your conflict management skills. Which of the following is one of those benefits?

A) You can learn to always get what you want.

B) You will finally learn how to avoid all conflicts.

C) People around you will benefit from your improved skills.

D) You can improve your relationships.

E) C and D

Points Received:

2 of 2

Comments:

Question 9. Question : Most expressed struggles are activated by:

A) internal stress.

B) ambivalence

C) conflicting internal dialogues

D) a triggering event.

E) apathy

Points Received:

2 of 2

Comments:

Question 10. Question : Adam was taking a public speaking class and was angry with his instructor. All of his friends were getting good grades except him, and they all told him that he made the best presentations. The instructor's evaluations of his presentations all stated that they were amusing, but were also provided an inadequate explanation of the topic. Adam asked his instructor why all his friends (all his friends in the class happen to be females) were getting good grades and he was not. Adam thought he was learning to be a better speaker and that the instructor was biased towards the females, being one herself. However, Adam did not realize that there were other males in the class getting good grades. This conflict escalated because of:

A) incompatible goals.

B) scarce resources.

C) the perception of interference.

D) the expressed struggle.

E) none of the above

Points Received:

0 of 2

Comments:

Quiz 2

Question 1. Question : Which of the following statements BEST describe an aggressive family?

Snide comments are an acceptable form of communication.

If someone has a concern, don’t respond to it.

Strong feelings are seen as normal and are allowed.

Have an audience present when you engage someone.

Deal with people directly.

Question 2. Question : Which of the following statements is NOT a commonly-held negative view of conflict?

harmony is normal and conflict is abnormal

disagreements are the same thing as conflicts

if someone is rigid in conflicts they may have too little power

conflict should never be escalated

a good conflict is a nice conflict

0 of 2

Comments:

Question 3. Question : The following statement by Justin about a conflict with his sister Shannon is an example of which of the conflict metaphors below? “The next time she says something about my lifestyle I’m likely to blow longer and louder than a Mt. St. Helen’s eruption.”

conflict is a trial

conflict is an act of nature

conflict is a balancing act

conflict is warlike and violent

conflict is like a dance

Question 4. Question : Which of the communication cultures below is generally characterized by norms that favor competition, low or non-expressiveness, and communication used for concrete purposes?

feminine communication culture

Asian communication culture

masculine communication culture

Native American culture

both a and c

Comments:

Question 5. Question : Which of the following terms reflect the two fundamental aspects of conflict regarding conflict as communication behaviors and perceptions of those behaviors?

social learning theory

the Lens Model of conflict

attribution theory

collectivist theory

transformative theory

2 of 2

Comments:

Question 6. Question : Since gender studies have found that women tend to compromise more than men in conflict situations, the book suggests that women try to utilize which communication behavior most often?

domination

competition

avoidance

even more compromise

a wide range of communication behaviors

Points Received: 2 of 2

Comments:

Question 7. Question : According to Wilmot and Hocker, which type of family is characterized by walking away from conflicts, never raising your voices, not telling anyone if there is a struggle, and keeping strong feelings to yourself?

collaborative family

permissive family

aggressive family

avoidant family

passive family

Question 8. Question : Which of the following metaphors would your authors consider “transformative?”

Conflict is a balancing act

Conflict is a trial

Conflict is war

Conflict is a dance

Conflict is a struggle

Question 9. Question : Which of the following is generally true about research regarding gender differences in conflict?

Adolescent girls tend to be more aggressive than adolescent boys.

Men and women generally handle conflict in similar ways.

Women tend to take more control of conversations than men to lead it in the direction they want.

Women are more likely to avoid a conflict than men.

Men tend to engage in the “listening” role more than women.

Question 10. Question : Which of the following terms reflects the notion that individuals learn male and female communication behaviors through observation of and communication with same-sex groups?

social learning theory

the Lens Model of conflict

attribution theory

collectivist theory

transformative theory

Quiz 4

Grade Details - All Questions

Question 1. Question : Jake is always careful to arrive on time for work. He knows that his boss will dock his pay for any missed hours. Jake’s boss holds what kind of power over him?

A) Interpersonal linkages

B) Resource control

C) Expertise

D) Communication skills

E) Responsibility

Points Received:

2 of 2

Comments:

Question 2. Question : Imagine you are looking for a new job. You know that your friend, Alicia, knows the Vice-president of a company where you would like to work. Your text would describe Alicia’s influence on you as:

A) Interpersonal linkages

B) Resource control

C) Expertise

D) Communication skills

E) Responsibility

Points Received:

2 of 2

Comments:

Question 3. Question : While preparing to teach an online course, Julie regularly seeks out the assistance of Tony, the technology support person at her university. Julie understands that Tony has vast knowledge regarding the software and course management system she needs to use. Your book would describe the “power currency” Tony has in this scenario as:

A) Interpersonal linkages

B) Resource control

C) Expertise

D) Communication skills

E) Responsibility

Points Received:

2 of 2

Comments:

Question 4. Question : Which of the following is NOT one of the ways you might deny using power in a conflict?

A) Deny that you communicated anything.

B) Deny that something was communicated.

C) Deny that the other person communicated anything.

D) Deny that you communicated anything to the other person.

E) Deny the situation in which it was communicated.

Points Received:

2 of 2

Comments:

Question 5. Question : The fundamental concept in conflict is:

A) power.

B) persuasion.

C) compromise.

D) collaboration.

E) relationships

Points Received:

2 of 2

Comments:

Question 6. Question : Empowerment is most likely when:

A) Communication behaviors are ineffective combined with excessive expressions of interpersonal power.

B) Expressions of interpersonal power are sufficient and communication behaviors are effective.

C. Communication behaviors are effective and an individual has insufficient interpersonal power.

D. Expressions of interpersonal power are excessive and communication behaviors are effective.

E. None of the above

Points Received:

0 of 2

Comments:

Question 7. Question : Which of the following statements is NOT consistent with Wilmot and Hocker’s description of competitive power?

A) Competitive power depends on a model of shared power.

B) Competition can lead to collaboration.

C) All forms of power are always in a state of change.

D) Competitive power is useful when crucial needs of one party are at stake.

E) All of the statements are correct.

Points Received:

0 of 2

Comments:

Question 8. Question : When Ken’s parents died, his sister was named as the executor of their estate. She gave all of the “good” furniture to her children and left only an old green dresser for Ken and his kids. He was furious with her actions, especially in this time of grief. Even though Ken could be considered to have lower power, he decided to maintain his relationship with his sister and encouraged his kids not to bring up the issues with their cousins. Ken’s decision is an example of which of the following moves that Lerner suggests that people in low-power positions adopt:

A) Speak up and present a balanced picture of strengths as well as weaknesses.

B) Make clear what one’s beliefs, values, and priorities are, and maintain congruent behaviors.

C) Stay emotionally connected to significant others even when things get intense.

D) State differences, and allow others to do the same.

E) All of the above

Points Received:

0 of 2

Comments:

Question 9. Question : Which of the following is NOT an example of metacommunication used to balance power?

A) "Ok. We have agreed that we will not bring up the issue of infidelity as we work out this issue."

B) "I am concerned that Sam is in a one-down position here since he has not been in the company that long and people may not pay attention to his ideas."

C) "You sure act like you are the most important person on the face of the planet."

D) "When you call in your friends to testify on your behalf, I really feel like I have been ganged up on."

E) "If your pals Suzy and Sarah are going to be at the party, I'd like to bring one of my other friends too just to make sure I have someone to talk with.

Points Received:

2 of 2

Comments:

Question 10. Question : Which of the following is NOT one of the kinds of statements likely to help alter an imbalance of power?

A) Validating or acknowledging the other

B) Announcing all intended escalation and looking for a way out

C) Asking the higher power person what they need

D) Expressing pessimism

E) Using "I" statements

Points Received:

0 of 2

Comments:

Quiz 6

Grade Details - All Questions

Question 1.

Question :

Jake is always careful to arrive on time for work. He knows that his boss will dock his pay for any missed hours. Jake’s boss holds what kind of power over him?

A) Interpersonal linkages

B) Resource control

C) Expertise

D) Communication skills

E) Responsibility

Points Received:

2 of 2

Comments:

Question 2. Question : Imagine you are looking for a new job. You know that your friend, Alicia, knows the Vice-president of a company where you would like to work. Your text would describe Alicia’s influence on you as:

A) Interpersonal linkages

B) Resource control

C) Expertise

D) Communication skills

E) Responsibility

Points Received:

2 of 2

Comments:

Question 3. Question : While preparing to teach an online course, Julie regularly seeks out the assistance of Tony, the technology support person at her university. Julie understands that Tony has vast knowledge regarding the software and course management system she needs to use. Your book would describe the “power currency” Tony has in this scenario as:

A) Interpersonal linkages

B) Resource control

C) Expertise

D) Communication skills

E) Responsibility

Points Received:

2 of 2

Comments:

Question 4. Question : Which of the following is NOT one of the ways you might deny using power in a conflict?

A) Deny that you communicated anything.

B) Deny that something was communicated.

C) Deny that the other person communicated anything.

D) Deny that you communicated anything to the other person.

E) Deny the situation in which it was communicated

Points Received:

2 of 2

Comments:

Question 5. Question : The fundamental concept in conflict is:

A) power.

B) persuasion.

C) compromise.

D) collaboration.

E) relationships.

Points Received:

2 of 2

Comments:

Question 6. Question : Empowerment is most likely when:

A) Communication behaviors are ineffective combined with excessive expressions of interpersonal power.

B) Expressions of interpersonal power are sufficient and communication behaviors are effective.

C. Communication behaviors are effective and an individual has insufficient interpersonal power.

D. Expressions of interpersonal power are excessive and communication behaviors are effective.

E. None of the above

Points Received:

0 of 2

Comments:

Question 7. Question : Which of the following statements is NOT consistent with Wilmot and Hocker’s description of competitive power?

A) Competitive power depends on a model of shared power.

B) Competition can lead to collaboration.

C) All forms of power are always in a state of change.

D) Competitive power is useful when crucial needs of one party are at stake.

E) All of the statements are correct.

Points Received:

0 of 2

Comments:

Question 8.

Question :

When Ken’s parents died, his sister was named as the executor of their estate. She gave all of the “good” furniture to her children and left only an old green dresser for Ken and his kids. He was furious with her actions, especially in this time of grief. Even though Ken could be considered to have lower power, he decided to maintain his relationship with his sister and encouraged his kids not to bring up the issues with their cousins. Ken’s decision is an example of which of the following moves that Lerner suggests that people in low-power positions adopt:

A) Speak up and present a balanced picture of strengths as well as weaknesses.

B) Make clear what one’s beliefs, values, and priorities are, and maintain congruent behaviors.

C) Stay emotionally connected to significant others even when things get intense.

D) State differences, and allow others to do the same.

E) All of the above

Points Received:

0 of 2

Comments:

Question 9. Question : Which of the following is NOT an example of meta communication used to balance power?

A) "Ok. We have agreed that we will not bring up the issue of infidelity as we work out thisissue."

B) "I am concerned that Sam is in a one-down position here since he has not been in the company that long and people may not pay attention to his ideas."

C) "You sure act like you are the most important person on the face of the planet."

D) "When you call in your friends to testify on your behalf, I really feel like I have been ganged up on."

E) "If your pals Suzy and Sarah are going to be at the party, I'd like to bring one of my other friends too just to make sure I have someone to talk with."

Points Received:

2 of 2

Comments:

Question 10. Question : Which of the following is NOT one of the kinds of statements likely to help alter an imbalance of power?

A) Validating or acknowledging the other

B) Announcing all intended escalation and looking for a way out

C) Asking the higher power person what they need

D) Expressing pessimism

E) Using "I" statements

Points Received:

0 of 2

Comments:

Quiz  8

Which of the following are potentially constructive ways to balance power in a negotiation?

Hire a mediator to help you.

Begin to avoid people who we perceive to have higher power.

Use your skills in manipulation.

Feign ignorance.

Focus on your own needs and tasks.

Question 2. Question :

Which of the following is NOT an assumption of collaborative negotiation?

Common interests are valued and sought.

Interdependence is recognized and enhanced.

Limited resources do not exist.

The goal is a mutually agreeable solution that is fair to all.

The negotiating world is controlled by enlightened self-interest.

Question 3. Question :

Which of the following is a disadvantage of collaborative bargaining?

The bias toward cooperation may result in internal pressure to compromise when you don’t really want to.

It avoids confrontation.

There is an increased vulnerability to deception and manipulation by a competitive opponent.

It requires substantial process knowledge and skill to be effective.

All are potential disadvantages of collaborative bargaining.

Question 4. Question :

From a competitive approach, Principled Negotiation may appear weak. According to the authors of your text, strength or toughness comes in the form of:

accommodating the other.

firm flexibility.

standing up for your principles at all costs.

relying on criteria established by others.

inherent interests

Question 5. Question :

Why is “expanding the pie” an effective way of negotiating collaboratively?

It threatens both parties into giving up their piece of the pie

Someone is always “hungrier.”

It attempts to expand scarce resources available, altering the conflict structure

People become more entrenched in their “positions.”

The playing field is “leveled.”

Question 6. Question :

Negotiation that is transformational is defined as:

cooperating fully with the other.

creating something new from what existed before.

using your intuition to help reframe the conflict.

cooperative competitiveness.

the exchange of rational self-interest.

Question 7. Question :

Collaborative conflict management requires:

one person to give up his/her needs.

one person to have more power than the other.

both people give up something important.

too much time to be effective.

all parties to give their best communication efforts.

Question 8. Question :

Which of the following is NOT true of competitive bargainers?

They will make high opening demands and concede slowly.

They will recognize and enhance interdependence.

They will exaggerate the value of concessions that are offered.

They will try to resist persuasion on issues.

Competitive bargainers will do all of the above.

Question 9. Question :

Your down-coat company is having an unusually large amount of business due to an extremely cold winter. Your boss expects you to keep up with your work, but won't allow overtime, due to cost-cutting throughout the company. You suggest that they hire another person, although you realize the large volume of business is temporary. When you discuss this with your boss, you both decide that your boss can help you temporarily, thus finding an inexpensive solution to your problem. This is an example of which communication pattern?

Logrolling

cost cutting

bridging

compromising

competing

Question 10. Question : Which of the following negotiation strategies does not apply to Cheap Statue (Application 8.2 – page 247)?

win/lose perspective

competitive negotiation

cultural effects

cost cutting

bargaining range

 

 

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