lass,When dealing with a large audience of people, personality differences can range from being easy to get along with to being very difficult. What tactics can be used in dealing with difficult peopl

lass,

When dealing with a large audience of people, personality differences can range from being easy to get along with to being very difficult. What tactics can be used in dealing with difficult people? Share what you feel is the most successful tactic you have seen or experienced. Please include the name of the person or question to which you are replying in the subject line. For example, "Tom's response to Susan's comment."

Thanks,