Laying the Foundation for Quality (i1)

1250 words

Do an Internet search, supported with references and in-text citations, for a real company example that saw dramatic improvements as a result of adopting a formal TQM program (pick any one). In your paper, cover the following specific items:

Name of the company, what it does, and the kind of competition it faces The specific event or issue that drove it toward embarking on a formal quality improvement program A description of any implementation challenges What results were achieved (be specific) Any disappointments or unresolved issues What you learned from doing the research

At least two references