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List two types of data you must gather before you can begin diagnosing an incident.5. what are you trying to determine when diagnosing an incident?6. list three benefits that are derived by asking que
List two types of data you must gather before you can begin diagnosing an incident.5. what are you trying to determine when diagnosing an incident?6. list three benefits that are derived by asking questions.7. what typically dictates the target resolution time of an incident?8. why is incident management referred to as a "closed loop process"?9. true or false. the incident owner is the person who develops and implements the solution to an incident. explain your answer.10. what are two things that service desk analysts can do to build a strong relationship with their level two support groups?11. what are two things that level two support groups can do to build a strong relationship with the service desk?
