Management 501

MODULE 1 CASE ASSIGNMENT

Managing Individual Behavior

Assignment Overview

The cases in this class follow an experiential approach. This means you will reflect on your own experience in an organization and then apply the concepts from the module materials to think critically about these experiences and understand them better. The structure of the course and the assignments follow Kolb’s model of the adult learning process, which is discussed on the Module 1 Home page. [If you skipped the Module 1--Home page, you should read it now before you attempt to go any further.]

Case Assignment

Think about an experience you have had where you felt extremely motivated. Then, in a 4- to 6-page paper, analyze this experience according to the Kolb format below. Each subtitle represents a different section of the paper.  You can use the subtitles as headings.

Introduction: Discuss the topic of the paper and how you will approach it. It is best to write this section after you have written the rest of the paper.

Concrete Experience: Begin with a specific situation/event. Describe the experience where you felt extremely motivated.  Be objective and focus on just the facts:  who, what, where, when, and how – similar to how a newspaper article is written -- as if you were composing a newspaper article.

Reflective Observation: Reflect upon that experience from the multiple perspectives of other people involved or affected in the experience. Step back from the situation, look at the experience from your own viewpoint, and the viewpoints of all other parties involved or affected. You want to look at the circumstances surrounding the experience from every relevant perspective. Why was the experience motivating to you?  What did others do that increased your motivation?  Was the situation (or would the situation) also be motivating to others? (Note: Your discussion of theories and models from your module materials belongs in the following section.)

Abstract Conceptualization: Use critical thinking skills in order to understand and interpret the experience at a deeper, more generalizable level. Interpret and understand the events you have described by drawing on the concepts, theories, and models in the background material from this module.  What behavior patterns can you identify in yourself and others that are similar to the ones described in the material on motivation, values, and/or goals?  How do these concepts and principles explain why you were motivated?  What general principles of motivation can you derive from this analysis?  Be sure to cite all references to concepts, ideas, and quotes you use that come from any outside source. Be sure to apply at least three concepts, theories, and/or models and cite all references to concepts, ideas, and/or quotes that you use from any outside source. 

[This Abstract Conceptualization section is the “heart” of your paper.  Using critical thinking skills, provide a clear, specific discussion on the logic, theories, and models and how they apply to your experience.] 

Active Experimentation: Identify ways to respond to the next occurrence of a similar experience. How are you going to put what you have learned to use?  How will you use this knowledge to motivate yourself and others?  What actions will you take to create a work environment that is motivating?

Conclusion: Sum up the main points of your analysis and the key learnings you are taking from it.

Reference List:  List all references that you have cited in the paper using APA formatting.  References include materials from the required background readings as well as any outside Internet or library sources you used in researching and writing your paper. If you have APA questions, refer to the optional listings on the Background page.

Assignment Expectations

Your paper will be evaluated using the criteria as stated in the Case rubric. The following is a review of the rubric criteria: 

·         Assignment-Driven: Does the paper fully address all aspects of the assignment?  Is the assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements? 

·         Critical Thinking: Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis? 

·         Business Writing: Is the essay logical, well organized and well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included? Are paraphrasing and synthesis of concepts the primary means of responding, or is justification/support instead conveyed through excessive use of direct quotations?     

·         Effective Use of Information: Does the submission demonstrate that the student has read, understood and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality (library?) sources? Do additional sources used provide strong support for conclusions drawn, and do they help in shaping the overall paper? 

·         Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all sources cited in the paper been included on the References page? 

·         Timeliness: Has the assignment been submitted to TLC (Trident’s learning management system) on or before the module’s due date?

Module Overview

The MBA, the MSHRM, and the MSL are advanced degrees in which students learn how to apply theory and models to solve organizational problems. In each program, students are exposed to business functions in isolation (such as accounting, finance, and marketing in the MBA; staffing, compensation, and employment law in the MSHRM; and organizational change, team building, and mentoring in the MSL). In practice, these functions do not exist in isolation. However, it is necessary to study them separately in order to fully grasp the principles of a discipline. It will not be until your final capstone class that you will be asked to fully synthesize this knowledge. In the MBA capstone strategy class, for example, you will be asked to analyze how the characteristics of a company's market shapes its strategic choices, and how organizational structure must be designed to support those choices. You will use financial and product information to make choices about strategy, production, and operations. But one cannot run before learning to walk, so first we will be focusing on building a strong foundation, one course at a time.

This course focuses on the field of management and human behavior in organizations. It is designed to increase our understanding of management and human behavior in complex organizations. Over the next eight weeks, we will study multiple topics involving individual behavior in organizations; interpersonal interactions, including teams; different leadership styles; and how to design organizations for maximum effectiveness. 

Bunn, R. (2013) Intro to Organizational Behavior. Retrieved from https://www.youtube.com/watch?v=r2Xv9Am7PWQ

Experiential Approach

I hear and I forget

I see and I remember

I do and I understand - Confucious

We will be taking an experiential approach to learning this material. What this means is that you will be asked to reflect on your own experiences in organizations and use the concepts from the course to think critically about these experiences and understand them better. The structure of the course and the assignments follow Kolb’s model of the adult learning process. According to Kolb’s model, adults do not learn by simply reading or watching videos. Adult learning begins with a specific situation/event or Concrete Experience.  The learner then Reflects on that experience from multiple perspectives. Once the experience is fully understood, the learner applies logic, known theories, and models in order to understand and interpret the experience at a deeper, more generalizable level (Abstract Conceptualization).  Thus, the learner can now see ways to respond to the next occurrence of a similar experience (Active Experimentation). 

By using an experiential learning approach, the emphasis is on improving skills in management, interpersonal relations, decision-making, and managing change. By relating management competencies to personal experience, we will be learning how to learn and adapt our knowledge to changing environments. 

Advantages of Experiential Learning 

·         Develop leadership capabilities to a significant level

·         Easy to transfer knowledge and skills

·         People and consequences are real

·         Provides a memorable activity and increases retention of concepts learned

·         Increases motivation to learn

Watch David Kolb explain why experiential learning is so powerful:

Hay Group (2012). What is Experiential Learning? Retrieved from https://www.youtube.com/watch?v=1ZeAdN4FB5A

Here is how it has to be done !!!

Module 1 - Background

Managing Individual Behavior

MANAGING INDIVIDUAL BEHAVIOR 

Note: All Background and Module Home materials are required unless designated as optional or general reference.

Module 1 focuses on the principles of individual behavior so that you can learn to manage people effectively. We are concerned here not only with managing subordinates, but also managing relationships with peers and developing effective relationships with superiors. It is best if you approach this module in three distinct sections. Start with values, attitudes, and perception. The second section will cover motivation and the third section will cover goal setting and job design as tools to maintain motivation.

 Values, Attitudes, and Perceptions 

Often we assume that the way we perceive and experience the world is the same way other people do. This assumption is false and can lead to ineffective leader and manager behaviors. Understanding how attitudes and perceptions influence individual behavior and performance at work is important to organizational study. Read how personality, values, perceptions, and attitudes affect work behaviors.

Bauer, T., Erdogan, B., Short, J., and Carpenter, M. MGT501 Principles of Management, Ch. 3:  Personality, Attitudes, and Work Behaviors  Retrieved from http://scholar.flatworldknowledge.com/books/29741/fwk-127512-ch02/read

Many people believe that a happy worker is a productive worker, but research tells us that people can be highly satisfied with their jobs and still not get much done! Nevertheless, organizations have reasons to care about employees' satisfaction with their jobs. The following reading is an excellent explanation of the job satisfaction model and why it is important to maintaining a highly productive workforce.

Redmond, B.F. & Bower, C.P. (2015). Job satisfaction. In Work Attitudes and Job Motivation. Retrieved from https://wikispaces.psu.edu/display/PSYCH484/11.+Job+Satisfaction

Motivation and Job Design 

With a variety of values, perceptions, and attitudes, people are not motivated by the same things. The following reading summarizes key theories to help you understand what motivates you and those around you. Be sure to watch the 4-minute video at the start of the article.

Motivation and motivation theory (2015). In Reference for Business: Encyclopedia of Business(2nd ed.) Retrieved fromhttp://www.referenceforbusiness.com/management/Mar-No/Motivation-and-Motivation-Theory.html

Learn about the importance of job design in creating and maintaining a work environment that employees will find motivating. See the following talk on the Job Characteristics Model of Motivation: 

Theories of Motivation:  The Job Characteristics Model (2015).  Retrieved from https://www.youtube.com/watch?v=LUWsFHQsbh0

Goal Setting 

Since the 1960s, management scholars have touted the effectiveness of setting high, but achievable, goals in attaining high levels of performance from employees. The following article reviews goal-setting theory and how to put it into practice. 

Locke’s goal-setting theory: Setting meaningful, challenging goals. (2015). MindTools: Essential Skills for an Excellent Career. Retrieved from http://www.mindtools.com/pages/article/newHTE_87.htm  

Once we understand the power and potential of goal-setting, it is easy to overdo it. Here is a cautionary tale from the Harvard Business Review: 

High goals often improve performance, but they also exacerbate unethical behavior: In one research exercise, the participants given the hardest math problems were 84% likelier to cheat than other participants, on average. The researchers—David T. Welsh, of the University of Washington, and Lisa D. Ordóñez, of the University of Arizona—say that demanding tasks deplete people's self-regulatory resources over time, and that managers should be aware of the negative organizational consequences of consecutive rigorous goals.

                  Source: Stat Watch (2014). Harvard Business Review, 92(6), 28  

Optional Reading 

Early Management Theorists 

To gain an understanding of the evolution of management thinking from an historical perspective, see this excellent article: 

Wertheim, E.G. (2012) Historical Background of Organizational Behavior. Scribd. Retrieved from http://www.scribd.com/doc/6926402/Historical-Background-of-Organizational-Behavior

The following paper is an overview of four important areas of management theory: Frederick Taylor's Scientific Management, Elton Mayo's Hawthorne Works experiments and the human relations movement, Max Weber's idealized bureaucracy, and Henri Fayol's views on administration. It will provide a general description of each of these management theories together with observations on the environment in which these theories were applied and the successes that they achieved. 

Kerns, D. (n.d.). An overview of management theory. http://www.kernsanalysis.com/sjsu/ise250/history.htm

Management by Objectives (MBO)

 1000ventures.com’s e-coach site has a thorough discussion on MBO including hotlinks throughout the discussion for further information. Also on this site are links to case studies, venture financing, and managing. 

Management by Objectives (MBO). (n.d.) Retrieved from http://www.1000ventures.com/business_guide/mgmt_mbo_main.html

Ethical Values in Business 

The Society for Business Ethics’ homepage includes the organization’s mission statement, newsletter, annual meeting, ethics links, and access to its journal, Business Ethics Quarterly. 

Society for Business Ethics (2015) Retrieved from http://sbeonline.org/ 

Governing Corporations 

Corporate Governance serves as a discussion forum and network for shareholders and stakeholders who believe active participation by concerned shareholders in governing corporations will enhance their ability to create wealth. The site provides news, Internet links, and a small reference library supported by purchases through Amazon.com.

 Corporate Governance (2015) Retrieved from http://www.corpgov.net/

General References 

The following site is full of useful articles and information on 675 different topics, including leadership, motivation, interpersonal skills supervision, and many more. Be sure to bookmark this site as it will be useful to you throughout the course and many others in the MBA, MSHRM, and MSL curriculum. 

Free Management Library (n.d.) Retrieved from http://managementhelp.org/

Berry's online glossary of business terms (retrieved from www.bplans.com) is a useful reference. 

Berry, T. (n.d.) Business terms glossary. BPlans. Retrieved from http://managementhelp.org/

APA Formatting 

APA guide – In-text citations and end referencing. (2015). Trident University International.

If you need additional guidance on the use of APA Style in the proper formatting of papers, visit the Purdue OWL website: https://owl.english.purdue.edu/media/pdf/20090212013008_560.pdf. 

You also may find the following YouTube video helpful:

APA Formatting: The Basics. Retrieved from https://www.youtube.com/watch?v=pdAfIqRt60c&list=PL8F43A67F38DE3D5D.

Module 1 - SLP

Managing Individual Behavior

The SLP for this course involves making a personal assessment of a relevant set of skills, focusing on your strengths and identifying any weaknesses that may have been revealed. You will then be asked to create a plan by which you can "grow" your strengths and shore up your weaknesses. By the end of the project, you will have a personal management profile and action plan.

As we have discussed, your values and attitudes interact with your personality to create a strong effect on your work life. The fit between an individual's personality and a company's "style" is essential to job satisfaction. Someone who is risk-averse, for example, would probably be unhappy at 3M, a company with a reputation for innovation and risk-taking.  Understanding the impact of your own personality on others helps you build productive work relationships with peers, subordinates, and bosses, alike. 

Refer to the required and optional readings for this module, and any other readings which will help you in understanding personality styles and how they affect organizational effectiveness.  Remember to follow Trident’s guidelines for masters-level writing. (SeeThe Student Guide to Writing a High-Quality Academic Paper.) 

Assignment 

Click on this link to access and complete theJung Typologypersonality test. After you complete the test, you will want to read the description, but in order to fully understand what this test measures, you should also review “Personality Type explained”.  Then review the pages on career choices, learning style and communication skills.  Incorporate this information in formulating your responses to the questions below.

You will need to include the actual results in an appendix at the end of your paper. (Note: This appendix requirement will likely increase your paper’s Turnitin similarity score; your professor is aware of this.)

Prepare a 2- to 3-page essay that addresses the following: 

How does my personality type affect my career and effectiveness at my job?

Refer to the required and optional readings for this module, and any other materials which will help you in understanding personality styles and how they affect organizational effectiveness.  Bring in at least two sources from your module to add depth to your discussion (citing the materials and including them in your Reference section).  Remember to follow Trident’s guidelines for masters-level writing. (See  The Student Guide to Writing a High-Quality Academic Paper.) 

·         Complete the assessment according to the guidelines and include the actual results in an Appendix at the end of your paper. 

·         Be sure to clearly discuss the following in your essay:

o    What did the test reveal about you?

o    What can you infer from this test about your strengths and weaknesses?

o    How does what you have learned from your module background materials about your personality type affect your motivation? Is this limited to a specific type of situation?

o    What specific steps can you take to increase your strengths and build up weaknesses?

SLP Assignment Expectations

Your paper will be evaluated using the criteria as stated in the SLP rubric. The following is a review of the rubric criteria:

Assignment-Driven: Does the paper fully address all aspects of the assignment? Is the assignment addressed accurately and precisely using sound logic? Does the paper meet minimum length requirements? 

Critical Thinking: Does the paper demonstrate graduate-level analysis, in which information derived from multiple sources, expert opinions, and assumptions has been critically evaluated and synthesized in the formulation of a logical set of conclusions? Does the paper address the topic with sufficient depth of discussion and analysis? 

Business Writing: Is the essay logical, well organized and well written? Are the grammar, spelling, and vocabulary appropriate for graduate-level work? Are section headings included? Are paraphrasing and synthesis of concepts the primary means of responding, or is justification/support instead conveyed through excessive use of direct quotations? 

Effective Use of Information: Does the submission demonstrate that the student has read, understood and can apply the background materials for the module? If required, has the student demonstrated effective research, as evidenced by student’s use of relevant and quality (library?) sources? Do additional sources used provide strong support for conclusions drawn, and do they help in shaping the overall paper? 

Citing Sources: Does the student demonstrate understanding of APA Style of referencing, by inclusion of proper citations (for paraphrased text and direct quotations) as appropriate? Have all sources (e.g., references used from the Background page, the assignment readings, and outside research) been included, and are these properly cited? Have all sources cited in the paper been included on the References page? 

Timeliness: Has the assignment been submitted to TLC (Trident’s learning management system) on or before the module’s due date?