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Managing Non-Performing Loans (A) 1 On March 1, 2012, Sarah Mounir took over as the Head of the Non-Performing Loans Portfolio within the Risk...

Could you please help me to understand the following questions regarding Giving Voice to Values? The case study is attached below. Thank you. 

1) What are the main arguments you are trying to counter? What are the reasons and rationalizations you need to address?

2) What is at stake for the key parties (including those who disagree with you)?

3) What levers or arguments could you use to influence those with whom you disagree?

4) What is the most powerful and persuasive response to the reasons and rationalizations you need to address? To whom should the arguments be made? When and in what context?

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