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QUESTION

Marcus Weber, Information Systems project manager at ICAN Mutual Insurance Co., is reviewing the staffing arrangements for his next major project, the development of an expert system-based underwriter

Marcus Weber, Information Systems project manager at ICAN Mutual Insurance Co., is reviewing the staffing arrangements for his next major project, the development of an expert system-based underwriter’s assistant. This new system will involve a whole new way for the underwriters to perform their tasks. The underwriter’s assistant system will function as sort of an underwriting supervisor, reviewing key elements of each application, checking for consistency in the underwriter’s decisions, and ensuring that no critical factors have been overlooked. The goal of the new system is to improve underwriter’s productivity. It is expected that the new system will substantially change the way the underwriting staff do their jobs.

Marcus is dismayed to learn that because of budget constraints, he must choose between one of two available staff members. Barry Fillmore has had considerable experience and training in individual and organizational behavior. Barry has worked on several other projects in which the end users had to make significant adjustments to the new system, and Barry seems to have a knack for anticipating problems and smoothing the transition to a new work environment. Marcus had hoped to have Barry’s involvement in this project.

Marcus’s other potential staff members is Kim Danville. Prior to joining ICAN Mutual, Kim had considerable work experience with the expert system technologies that ICAN has chosen for this expert system project. Marcus was counting on Kim to help integrate the new expert system technology into ICAN’s systems environment, and also to provide on-the-job training and insights to the other developers on this team.

Given that Marcus’s budget will only permit him to add Barry or Kim to this project team, but not both. What choice do you recommended for him? Justify your answer. Response must be 750 words due Tuesday November 28, 2017 before 2 pm Eastern Standard Time. No plagiarism!  Proposed payment $25

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