Mario has recently started his own plumbing supplies business after many years experience as a contract plumber.

Mario has recently started his own plumbing supplies business after many years experience as a contract plumber. He knows the many hazards that face plumbers on the job but now has to think through those associated with his new shop and warehouse. He needs a forklift to move boxes of fittings and piping and some tall racking in the warehouse to provide the storage space for bulk lots. He will need unloading space for trucks as well as parking areas for customers. His shop will need appropriate lighting and shelving and a helpful customer service counter area. He will also need to consider the security of his warehouse and shop at night.

Mario has some new staff beginning next week. He needs to ensure that they are ready to start work safely and are able to continue to work safely, building his business over the years to come.

Question a: Develop a list of broad headings for six induction activities for Mario's employees using the format given below.

Six Broad Induction Activities:

1.

2.

3.

4.

5.

6.

Question b: Note six key areas of training and competency that will be important to support the WHS management system in the company. Ensure that you think through all of the areas of responsibility that his staff will have.

Key Areas of Training and Competency:

1.

2.

3.

4.

5.

6.

QUESTION c: Communication Case Study

Mario has realised that WHS management has a lot to do with communication and good relevant ongoing systems. He realises that he needs to plan communication methods that are helpful for his managers as well as his employees.

Develop a list of six communication strategies for Mario's company using format given below. Indicate which are more appropriate for managers, for employees and which will be useful both by noting this in the right column of the table. Ensure that there is at least one from each of the managers, employees or both categories.