MGT 500 FINAL EXAM PART 1 & 2 (100% ANSWER)

1. __refers to the tendency of people in groups to suppress contrary opinions.

Answer

Point-counterpoint

Groupthink

Devil’s advocacy

Escalating commitment

Brainstorming

2. The ____ is the individual who is assigned the role of challenging assumptions made by the group.

Answer

group gadfly

multiple advocate

devil's advocate

brainstormer

inferior member

3. Managers are often referred to as

Answer

decision makers.

peace makers.

conflict creators.

unnecessary layer of employees.

profit suppressor.

4. Which of the following is the process of forming alliances among managers during the decision making process?

Answer

Networking

Socializing

Coalition building

Satisficing

Passing the buck

5. Which style is used by people who prefer simple, clear-cut solutions to problems?

Answer

Behavioral

Conceptual

Directive

Analytical

Classical

6. Which of the following refers to the degree to which organizational tasks are subdivided into individual jobs?

Answer

Multitasking

Lines of authority

Work specialization

Autonomy

Team structure

7. Which of the following refers to the deployment of organizational resources to achieve strategic goals?

Answer

Planning

Controlling

Organizing

Leading

Strategic management

8. Which of the following is the basis for grouping positions into departments and departments into the total organization?

Answer

Departmentalization

Centralization

Decentralization

Formalization

Specialization

9 ____ are brought together as a formal department in the organization.

Answer

Cross-functional teams

Permanent teams

Formal teams

Ad-hoc teams

Task teams

10. Organization structure is defined as the

Answer

visual representation of the organization.

framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated.

division of labor.

unbroken line of authority that links all individuals in the organization.

11. What is force field analysis?

Answer

The analysis of the forces that drive customers to a certain organization

The analysis of the forces that drive the organization of a company

The process of determining which forces drive and which resist a proposed change

The process by which an organization forces changes to occur

12. The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

Answer

exploration

cooperation

entrepreneurship

idea incubator

horizontal linkage

13. Organizational development can help managers address problems such as erger/acquisitions, conflict management, and ____.

Answer

cultural changes

force field analysis

organizational productivity

organizational decline/revitalization

14. Creative organizations

Answer

are characterized by an unusually high number of routine jobs.

are loosely structured.

have little ambiguity.

have too many layers of management.

use a centralized decision making approach.

15. Kyle is seeing, on a regular basis, a difference between current and expected performance levels. She should begin

Answer

to gather more data.

to implement change.

to perceive a need for change.

to change the reward system.

16. ____ is the first step in attracting an effective work force.

Answer

Selecting the candidate

Choosing recruiting sources

Applying the matching model

Human resource planning

Initiating change

17. Which of the following is a device for collecting information about an applicant's education, previous job experience, and other background characteristics?

Answer

Employment test

An assessment center

An application form

An affirmative action form

A Privacy form

18. ____ is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied.

Answer

Selection

Recruiting

Training

Developing

Planning

19. Which of these may include intelligence tests, aptitude and ability test, and personality inventories?

Answer

Assessment tests

Probability exams

Employment tests

Development tests

Culture exams

20. Which of the following means using computers and telecommunications equipment to do work without going to an office?

Answer

Telecommuting

Social Loafing

New social contract

Outsourcing

Realistic Job Preview

21. ____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.

Answer

Revelation

Exposure

Publicity

Innovative breakdown

Cultural barrier breakdown

22. The ability to interact effectively with people of different cultures refers to:

Answer

Ethnocentrism

Ethnorelativism

Pluralism

Stereotyping

Cultural competence

23. A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)

Answer

primary culture.

preferred culture.

dominating culture.

monoculture.

pluralism.

24. Which of the following refers to special training to help people identify their own cultural boundaries, prejudices, and stereotypes and to develop the skills for managing and working in a diverse workplace?

Answer

Globalization training

Human resource training

Cultural training

Diversity training

Empathy training

25. __________ is the belief that groups are inherently equal.

Answer

Ethnorelativism

Ethnocentrism

Pluralism

Geocentricism

Monoculture

MGT 500 FINAL EXAM PART 2

1. ________ conflict occurs when an individual perceives incompatible demands from others.

Answer 

Attitude

Role

Personality

Perception

Ability

2. ____ is the process by which individuals screen and select the various objects and stimuli that vie for their attention.

Answer 

Person-job fit

Perceptual selectivity

Organizational citizenry

Projection

Perceptual grouping

3. Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?

Answer 

Authoritarianism

External locus of control

Introversion characteristic

Machiavellianism

Organizational citizenship

4. The extent to which a person's ability and personality match the requirements of a job is called:

Answer 

person-environment fit

person-requirement fit

person-job fit

employee-organization fit

employee-environment fit

5. The Michigan researchers used the term ____ for leaders who established high performance goals and displayed supportive behavior toward subordinates.

Answer 

job-centered leaders

employee-centered leaders

initiating structure

consideration

impoverished management

6. Referent power depends on the leader's

Answer 

formal title.

position in the hierarchy.

personal characteristics.

salary.

reward power.

7. ____ means being unpretentious and modest rather than arrogant and prideful.

Answer 

Humility

Egotism

Altruism

Reserved

Assurance

8. The Leadership Grid used the two leader behaviors which were called

Answer 

employee-centered and job centered.

consideration and initiating structure.

concern for people and concern for production.

relationship-oriented and task-oriented.

employee-oriented and relationship oriented.

9. Which of the following is the arousal, direction, and persistence of behavior?

Answer 

Commitment

Motivation

Satisfaction

Rewarding behavior

Behavior modification

10. Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?

Answer 

Avoidance learning

Punishment

Positive reinforcement

Extinction

11. ____ describe the most basic human physical needs, including food, water and oxygen.

Answer 

Self-actualization needs

Physiological needs

Esteem needs

Belongingness needs

Safety needs

12. The delegation of power and authority to subordinates is referred to as

Answer 

need for power.

need for achievement.

empowerment.

passing the buck.

need of affiliation

13. ________ is an individual’s belief about his or her abilities to successfully accomplish a specific task or outcome.

Answer 

Self-control

Self-efficacy

Self-reinforcement

Autonomy

Delegation

14. The learned behaviors associated with being male or female are referred to as:

Answer 

Racial roles

Ethnocentrism

Plurality

Stereotypes

Gender roles

15. ____ is(are) typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Answer 

Nonroutine messages

Channel richness

Routine messages

Feedback

Nonverbal communications

16. The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Answer 

leadership trepidation

public consternation

anticipation nervousness

communication medium

communication apprehension

17. Which of the following is the most familiar and obvious flow of formal communication?

Answer 

Downward communication

Gossips

Horizontal communication

Upward communication

Vertical communication

18. The ____ conflict resolution style is best when maintaining harmony is important.

Answer 

competing style

collaborating style

accommodating style

avoiding style

comprising

19. Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

Answer 

Functional

Command

Virtual

Long distance

Task force

20. Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?

Answer 

An organization

A team

A committee

A council

Leadership

21. ________ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

Answer 

Attention to results

Team trust

Team responsibility

Team cohesiveness

Healthy conflict

22. Which of the following allows employees to see for themselves the financial condition of the company?

Answer 

Open-book management

An economic value-added system

Activity-based costing

An inappropriate control system

Market value-added system

23. Net income divided by sales is the correct formula for calculating

Answer 

return on total assets.

a current ratio.

a liquidity ratio.

profit margin on sales.

a corporate evaluation.

24. Which of these is based on a set of international standards for quality?

Answer 

Quality circle

Corporate governance

ISO certification

Open-book management

Balance scorecard

25. ____ is(are) the difference between assets and liabilities and is the company's net worth in stock and retained earnings.

Answer 

Assets

Current debt

Net profit

Owners' equity

Liabilities

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