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QUESTION

Minnie owns a furniture and home dcor showroom. She has instructed her sales floor employees to always sort and arrange furniture as room displays.

Minnie owns a furniture and home d├ęcor showroom. She has instructed her sales floor employees to always sort and arrange furniture as room displays. For example, living room merchandise should be arranged and decorated like a real room so that shoppers get a feel of the actual look. This rule is followed for arranging kitchen furniture, study furniture, and so on. This saves time and helps employees restore order and place items in their exact locations. In the context of managing quality and performance, Minnie's rule about furniture displays in her showroom is an example of:

a.establishing standards of performance.

b.comparing performance with standards.

c.measuring actual performance.

d.measuring cognitive tasks.

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