Module 7, Assignment 1 -The Definitive Guide to Social CRM

Module 7, Assignment 1 -The Definitive Guide to Social CRM - 40 points

Based upon Parts VI,VII, and VII of the text and your vision and experience what is your vision for the future of technology in CRM. Find two article that illustrates your vision and share them (URL in the discussion).   Big Data and Data Analytics are mentioned in Chapter 22 of the book be sure and integrate these concepts into your answer.

Here are some videos to inspire your thinking:

https://youtu.be/6TQtrXyeIhY (Links to an external site.)

 https://youtu.be/uafcFH6dcqQ (Links to an external site.)

 https://youtu.be/4T-dQMjJibI (Links to an external site.)

https://youtu.be/Zr02fMBfuRA (Links to an external site.)

 https://youtu.be/c4BwefH5Ve8 (Links to an external site.)

CRM Analytics.docx                       

Rubric:   RubricTechnologyRubric -1.docx