My 6-2 discussion is on Tech support experience. I need some information that I can start this discussion. I do not know how to start this

My 6-2 discussion is on Tech support experience.  I need some information that I can start this discussion.  I do not know how to start this discussion. What would be a good beginning? I am in IT 201 need help with 6-2 discussion.

As a tech support employee, you’re main job will be monitoring and maintaining any computersystem and its networks with that particular organization. There are any issues such as forgotten...