my first assignment asked me to come up with a system to help order management for customers and save their data when calling in to place orders due

my first assignment asked me to come up with a system to help order management for customers and save their data when calling in to place orders due to the previous systems being very outdated..

please help with the following research throughly

1. How much of the implementation work can you handle? What additional resources (people, information, time, money, etc.) will expedite the process so you don't end up like Susie Jeffer?

2. Outline a change management strategy: What new equipment and software are necessary? What training and support will the staff need? How will the staff complete their work during the transition period? Do you anticipate other areas of resistance?

3. The CIO is very skeptical, so provide evidence that your assessment is accurate and complete. It can be difficult to admit to personal limitations!