need by 5 pm central time zone 150 words each and 1 reference a peice

1) What is rapport, why is it important in counseling, and how do you go about building rapport with a client?                                                                                                                                                2) You mentioned that "Counselor's demographic and personality characteristics also have a huge effect on the therapeutic process and outcome".  What specific "demographic" and "personality" traits might influence a client's perception?