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NEED HELP FINDING REFERENCES TO USE TO FIND ANSWERS TO THESE QUESTIONS: Describe up to 10 bulleted details that should be found in a customer service...

NEED HELP FINDING REFERENCES TO USE TO FIND ANSWERS TO THESE QUESTIONS:

Describe up to 10 bulleted details that should be found in a customer service representative job description.What level of education and experience should be necessary for a customer service representative, and why?What level of knowledge of the industry should the customer service representative have, and why?How and why are the job description functions, education, experience, and knowledge so important in attracting qualified candidates for possible interviews?
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