Need help with my writing homework on Customer Service Excellence. Impact of technology on Customer Service Excellence. Write a 2250 word paper answering;

Need help with my writing homework on Customer Service Excellence. Impact of technology on Customer Service Excellence. Write a 2250 word paper answering; Now-a-days, the customers have a huge variety of choices for each product and the organisations have to develop specific strategies that can help them in creating a distinctive image in the market and capture the attention of its targeted customers. In order to get the customer’s attention, almost every organisation is focusing on enhancing the customer experience by developing an effective customer service excellence strategy (Khan and Matlay, 2009). With dynamic changes happening in the customer needs, the organisations have to respond proactively so that they can maintain their competitive edge in the market. the companies have to be customer-centric as the technological advancements are allowing them to lower their cost of information exchange and solve customer problems effectively (Hilgers, 2007). Such advancements in the field of business require the companies to do re-evaluation of their value propositions and focus more on developing the products and services that will enhance a customer’s experience.