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Of course, its never that simple. You have to look very carefully at all aspects of a business process, because there may be value-creating and...
Of course, its never that simple. You have to look very carefully at all aspects of a business process, because there may be value-creating and value-destroying dimensions that are independent. PwC: I know you are still in the midst of your turnaround. When you first came to NAB, how high on your personal agenda were issues of complexity?
