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Office Communication must be direct,sincere and accurate. Communication must also be done in a way that creates value for the patient.
Office Communication must be direct,sincere and accurate. Communication must also be done in a way that creates value for the patient. Identifying bad communication will help show steps that should not be taken in the future. You are training a new member of the medical team. Your boss has stressed to you that it is important for all new employees to understand ineffective communications and it's outcomes. Give 2 examples of ineffective communication that could result in bad customer service in a medical office. Discuss strategies for overcoming perceived service issues.
