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Once you have collected data for a message, you'll need to find a way to organize it. Well-organized messages group similar ideas together, allowing...
Once you have collected data for a message, you'll need to find a way to organize it. Well-organized messages group similar ideas together, allowing readers to see relationships and follow arguments. You can use two primary techniques for organizing your information: a scratch list and an outline.
Scratch lists and outlines give you a chance to. ( formulate appropriate sentence structure, choose the correct words,organize your thoughts before writing) .
Answer the question based on the following scratch list.
The Boston HotelHigh-end linens600-thread-count sheetsCoffeemaker and selected teasImported beerFresh-squeezed juicesAffordabilityFood and drinkDouble-thick bath towelsSilk pillowcasesRaw silk curtains with gold embellishments$100/night four-star roomsFree snacks, shampoo, and conditionerFree wireless Internet
What are three examples of supporting details in the previous scratch list?
Affordability, coffeemaker and selected teas, food and drink
High-end linens; free wireless Internet; free snacks, shampoo, and conditioner
$100/night four-star rooms, silk pillowcases, imported beer
Business messages typically follow either a direct strategy or an indirect strategy. The direct strategy, or frontloading, places the main idea at the beginning of a message.
Using a direct opening strategy (reduces frustration, encourages fair hearing, minimize negative reaction)
An indirect strategy places the main idea after an explanation or reason.
Which of the following is a situation that might call for an indirect strategy? Check all that apply.
You are sending a past-due notice on an account.
You need to fire your receptionist.
You want to schedule a meeting to discuss your bonus.
You need to inform your team that the upcoming project will be a challenge.
You need to convince your coworkers to adopt a new software program that they don't understand.
Which of the following is a situation that might call for an indirect strategy?
Saves the reader time
Minimizes a negative reaction
Confuses the audience
Read the following scenario and determine if the situation requires a direct or indirect message.
You have just been offered a promotion that your friend and coworker, Latasha, has been hoping for. Latasha knows that you had a scheduled meeting with your boss today and sends you an e-mail asking how your meeting went. You know Latasha will be upset when she hears the news of your promotion; however, she is a good friend, and you need to be honest and tell her in your response e-mail.
Indirect
Direct
Read the following message and identify the organizational pattern used.
Our company is growing fast, which always means changes and innovations. Because of this growth, the accounting department will be restructured. For the last five years, Jake has served as chief manager with grace and dedication. However, because of the restructuring, Jake's position will no longer be needed. He will be working in the marketing department on the third floor, starting next Tuesday.
In this message, the ( direct, indirect) organizational pattern is used.
