Operations Management for Competitive Advantage

Many staff in the airline service end feel they are overtaxed while others seem to have little to do. Some of the key airline staffing roles are: cleaning crew, ramp agents, provisioning agents, reservation sales agents, customer service agents, pilots, and mechanics.

Ramp Agents and Reservation Sales Agents 

Write a 2-4 page proposal that would meet the need for service productivity and greater operational success for Ramp Agents and Reservation Sales Agents. Consider changes or strategies specific to "Ramp Agents and Reservation Sales Agents" in job requirements, training, staffing, and job design. Use the Library for ideas in the airline industry and beyond to consider job significance, job identity, autonomy, staffing, feedback, job rotation, enrichment, employee empowerment, job enlargement. Explain what cautions, methods, or requirements are needed for any proposed changes to meet ethical and legal standards for managing employees.

Attached is the Going's Service Division for review.