Part A - Case Study You are the manager of Hotel Babylon, a 4-star hotel. Your team comprises 6 fulltime staff, including your assistant manager and...

1.     What interpersonal skills do you feel would be required to facilitate the required coaching? 

Part A - Case StudyYou are the manager of Hotel Babylon, a 4-star hotel. Your team comprises 6 fulltime staff, including yourassistant manager and 10 part time / casual staff members. An employee who joined the company 3 monthsago is due their first performance appraisal. You, as manager of the team, and your assistant manager, willconduct the appraisal. Beforehand you ask the team leader to provide you with a list of the staff member'sstrengths and weaknesses.Strengths:. Very confident. Above average feedback for a staff member. Good knowledgeof 3 months. Good personality for front office work. Good team player. Always eager to answer calls. Happy to participate in social functionsWeaknesses:Very disorganized. Above allowed average time for each phone. Makes a lot of mistakes which causecall receivedproblems. Makes promises to guests that aren't. Very social on the phone, especially withfollowed up as promisedfemale callers. Often late