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project where you used a problem-solving approach to address what turned out to be common-cause variation, or where you used a process improvement...
project where you used a problem-solving approach to address what turned out to be common-cause variation, or where you used a process improvement approach to deal with a special cause.
- Describe the experience in the project.
- What were the solutions used to address the problem?
- Was the case you described a special-cause or common-cause?
- Do you feel the solution or approach used appropriate for the cause?
- What would you do if you could do it again?
- What conclusions can you draw from the problem-solving or process-improvement techniques?